Returns & Exchanges Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order for any reason, we are here to help with easy returns or exchanges, subject to the conditions below.
1. Conditions for Return or Exchange
To be eligible, items must:
- Be in original condition
- Be unworn, unwashed, and unused
- Have all original tags and packaging intact
- Be accompanied by the original receipt or order confirmation
- Footwear must have no marks or damage
Items not meeting these conditions may not be eligible for return or exchange.
2. Timeframe
- Local orders: Request within 10 days of delivery
- International orders: Request within 20 days of delivery
Requests after this period may not be accepted.
3. Sale Items
Items purchased on sale or discount are final and cannot be returned or exchanged.
4. Exchange Process
We offer a simple exchange option:
- Exchange for another product of equal or higher value (price difference will be charged)
- If the new item is of lower value, the balance will not be refunded
- Exchanges are subject to product availability
5. Return Option
If you prefer a return instead of an exchange, we will process it according to our policy and issue store credit or refund based on eligibility.
6. Shipping for Returns
Customers may be responsible for return shipping unless the item received is defective or incorrect. In such cases, we will fully support the return process.
7. Important Notes
- Each item can only be exchanged or returned once
- Damages caused by misuse or normal wear and tear are not covered
- We reserve the right to assess and approve all return requests
8. Our Commitment
We aim to make your shopping experience smooth and reliable. Every return or exchange request is handled with care to ensure fairness and customer satisfaction.